FAQ
FAQs
Cedar Market Ranch
Answers to our most common questions about ordering, pickup, delivery, freshness, billing, and packaging.
Ordering & Account
Do I need a subscription to order? ▾
Nope. We support both one-time orders and subscriptions. Choose what fits your routine, and you can switch anytime.
Do I have to create an account? ▾
Yes. Creating an account helps you track orders, store delivery instructions, and re-order faster.
What payment methods do you accept? ▾
We accept Shopify-supported payments including major credit/debit cards and express checkouts like Shop Pay, Apple Pay, Google Pay, and (where enabled) PayPal.
Can I edit or cancel my order? ▾
We start prepping quickly to keep things fresh. If you need to change or cancel, contact us ASAP. Once an order is being prepared or out for delivery, changes may not be possible.
Pickup & Delivery
Where do you deliver? ▾
We offer curbside pickup and deliver locally to the Texas markets below:
For current fees, minimums, and free-delivery thresholds, please see our Shipping & Pickup Policy.
| Market | Service |
|---|---|
| DFW | Local delivery |
| Austin | Local delivery |
| Houston | Local delivery |
| Curbside | Pickup at our Dallas location |
When will my order arrive? ▾
Delivery windows are shown at checkout and confirmed by email/text on delivery day.
What if I’m not home? ▾
Please be home for perishables. If you can’t be there, leave a cooler with ice packs in a shaded spot and add drop-off notes at checkout. We’ll do our best, but orders left unattended are at the customer’s risk.
Is there a delivery minimum? ▾
Minimums can vary by market. Check the cart and our Shipping & Pickup Policy for the most current info.
Products & Freshness
Are your products local? ▾
We prioritize Texas-local items from our ranch and trusted partners. Availability can vary seasonally.
How long do items stay fresh? ▾
Keep chilled items refrigerated upon arrival. Many products stay fresh several days under proper refrigeration. If your order was left with a cooler/ice packs, we recommend moving items to the fridge as soon as possible. Orders are packed to remain safe for up to 24 hours from leaving our warehouse.
Do you freeze any products? ▾
Most items are delivered fresh. Some products may be frozen to preserve quality and safety when appropriate; any such items will be clearly labeled.
Billing & Policies
What’s your refund policy? ▾
Your satisfaction matters. If something arrives damaged or not up to standard, contact us within 24 hours of delivery with your order number and photos. We’ll make it right with a replacement or credit as appropriate.
Can I change my delivery day or address? ▾
We’ll try! Reach out as early as possible. Changes may not be possible once an order enters preparation or is out for delivery.
Do you offer bulk or wholesale? ▾
Yes—tell us what you need and we’ll confirm availability, pricing, and lead times.
Sustainability & Packaging
How do you keep food cold? ▾
Perishables are insulated and packed with ice packs until your scheduled pickup/delivery window.
Is the packaging recyclable? ▾
Many components are curbside-recyclable where facilities exist. Please check your local guidelines. Ice packs can be reused or disposed per manufacturer instructions.
Can I return packaging for reuse? ▾
We’re exploring a take-back/reuse program. For now, feel free to reuse cooler bags and ice packs at home.
Still need help?
Check our Shipping & Pickup Policy for delivery fees, zones, and schedule details, or message us from your account page.